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I begun buying hp laptops almost 5 years ago, I bought 5 of them over the years for myself and my kids. One of the reasons I got buying them was because the service was great. The first one I bought the motherboard crapped away a month subsequently the computer was away of warranty (a warranty that had been led by the company because of this problem). The moment one was for my son, the screen discovered within the first year, they repaired it and it lasted virtually another year. The replacement I bought for him the screen broke afterward 15 months. The lastly hp laptop I bought (and the last one I will ever buy) the difficult drive unwrapped subsequently 11 months. I received to utilization the hp chat mapping to diagnose it because you can’t HP Pavilion DV6-6116NR understand a word their foreign phone endure says. They stated me they would ship me a box to ship it back since it is yet under warranty. That was three days ago, I only got choke the telephone with them, they still haven’t eve bothered to ship the box.